We have updated our Privacy Policy. Our policy describes how we may collect, use, process and share your personal information. We use cookies which vary by type and jurisdiction. 
Visit the Your Privacy Choices link at the bottom of our website, which describes cookies we use and how to manage them.

Water Shutoffs to Resume in 2022

Water Shutoffs to Resume

Water shutoffs will begin in 2024.  If you have a past-due balance, you will need to pay your bill to avoid having your water service discontinued. 

Our Customer Service Advocates are here to help and want to work with you. We offer several possible ways to pay your bill. Please call us to work out a payment plan.  

Ways we can help:

  • Customer Assistance Program offers a 15% discount on water bills for income-eligible customers
  • Extended payment plans
  • Links to community resources

We accept credit and debit cards, along with other electronic payments. Visit nenkin-guide.com/customer-care/billing-payment for more information.

Please call Customer Service at (408) 279-7900 or email us at customer.service@nenkin-guide.com for help with your bill.

Help Paying Your Water Bill - up to $15,000

California has a program which can help – the Low Income Household Water Assistance Program (LIHWAP).

San Jose Water encourages any customer who continues to face hardship to apply for this aid. Please call (408) 916-5014 or head to: http://www.sacredheartcs.org

Our Payment Programs

SJW offers flexible payment plans to all customers. Plus our income-eligible customers can receive a 15% discount on their bills by applying to our Customer Assistance Program (CAP). We also accept credit card payments.

Community Resources

There are community organizations that may be able to provide help with your water bill.